Clear answers, with a human when you need one
Start with the essentials below. Booking-specific support belongs inside your customer account, where the team can see the right context without asking you to repeat it.
Household support
Get help with an upcoming visit, a grocery receipt, a recurring plan, or a concern.
Trust and safety
Learn how screening, address privacy, verified reviews, and incident response work.
Before your first visit
Complete your household food profile, confirm allergy rules, review the proposed menu and grocery estimate, and add any kitchen or access notes. Your exact address is released only after the booking is confirmed.
Changing a booking or recurring visit
Open Visits to view the applicable cancellation window and available pause, skip, or reschedule options. Any fee is shown before you confirm a change.
Grocery estimates and receipts
Groceries are pass-through costs with no hidden marketplace markup. You approve the estimate before shopping and can review the itemized receipt after the visit.
Reporting a safety or service concern
Use the support action attached to the relevant booking so the team can preserve context and respond appropriately. Serious incidents can place a hold on payout while the report is reviewed.