Verified bookings only
A rating must be tied to a completed marketplace booking.
Trust and safety
Built for the privilege of entering someone’s home.
Trust is not a badge at Bring A Chef. It is a sequence of eligibility gates, privacy controls, clear records, and human review throughout the service.
The honest standard
Screening can reduce risk. It cannot guarantee outcomes. Responsible systems remain necessary before, during, and after every visit.
Before a chef is bookable
Eligibility is earned in stages.
Review is designed to be rigorous and fair. Adverse background information follows a compliant human-review workflow rather than an automatic public-facing decision.
- 01
Identity and screening
Chefs complete identity verification and background screening through licensed third-party providers.
- 02
Credential review
Required food safety credentials, profile information, payout setup, and other activation gates are reviewed.
- 03
Human approval
A chef cannot be public or bookable until the required gates pass and an authorized reviewer approves activation.
Across the booking
The right information, at the right time
Controls change with the booking state so private household details are not exposed simply because a chef is browsing demand.
- 01
While you browse
Chefs see only the service area needed for matching—not your exact home address.
Privacy first - 02
After confirmation
The assigned chef receives time-limited exact-address access needed to perform the booked visit.
Access is logged - 03
Before the visit
Locked allergy and dietary rules remain prominent and require chef acknowledgment.
Safety rules persist - 04
After service
Verified-booking ratings can be submitted; written comments are reviewed before publication.
Moderated reputation
Payments and groceries
Money stays itemized and auditable.
- Payment details are handled by a PCI-compliant provider and do not touch platform servers
- Chef service, groceries, platform fee, and tips remain separate line items
- Grocery estimates require approval; receipts remain available for review
- Tips pass through 100% to the chef
Issues and incidents
A support path that preserves the record.
Customers and chefs can report issues from a booking. Serious reports create a formal review workflow and can freeze related payouts while authorized teams investigate.
Incident details and sensitive screening information are not displayed on public profiles or published in reviews.
Fair reputation
Verified for households. Reviewable for chefs.
Reputation should help customers decide without turning private conflict into public content.
Written review moderation
Comments are reviewed for privacy, harassment, contact details, and other policy concerns before publication.
Appeal and auditability
Eligible ratings can be appealed, and moderation or exclusion decisions require an auditable reason.
Trust should be visible before you book.
Explore the service flow, chef profiles, and pricing with the same standards carried through each screen.